Shipping policy
We currently ship within the US only.
Processing Time All orders are processed within 5-7business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery We offer the following shipping options at checkout:
- Standard Shipping (3-5 business days) — rate calculated at checkout
- Expedited Shipping (1-2 business days) — rate calculated at checkout
Free Shipping We offer free standard shipping on all orders over $50.
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages We are not responsible for delays caused by the carrier or packages lost in transit. If your package appears lost, please contact us at hello@candorjewelry.com and we'll do our best to help resolve the issue.
Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at hello@candorjewelry.com — we can only make changes before the order has been fulfilled.
Contact Us Questions about your order? Reach out at hello@candorjewelry.com and we'll get back to you within 1–2 business days.