Refund policy
Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, undamaged, and in their original packaging.
How to Request a Return To start a return, contact us at hello@candorjewelry.com with your order number and reason for return. Once your return is approved, we'll send you instructions on where to send your item. Items sent back without prior approval will not be accepted.
Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to post the refund.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items The following items cannot be returned:
- Items not in their original condition
- Items returned more than 14 days after delivery
- Sale or discounted items
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.
Contact Us Questions? Reach out at hello@candorjewelry.com and we'll get back to you within 1–2 business days.